SPECIFICATIONS

Brand Name: NORTHBAYOU

Origin: Mainland China

Maximum load weight: 9

Package: Yes

Screen size suitable: 30

Model Number: BL-NBF160N-U3

Type: Dual monitor holder

Loading: 4.4~19.8 lbs (2-9 kg) each arm

VESA: 75x75/100x100 mm

Screen size: 17" to 27"

How do I initiate a return?

If you're returning a product directly to the shipping warehouse, please contact customer service promptly to provide the return logistics order number. Without this information, we won't have a record of the return in our system, which may delay the refund process.

Is shipping free for my order?

Yes, we provide free express shipping service through Ergonspace.

What is the usual delivery timeframe?

Your product will ship within 1 business day of purchase, with delivery typically taking 3-6 business days. Please note that delivery times may vary during holiday seasons.

Which countries do you ship to?

We ship to the following countries: [List of countries]

How are products shipped?

We use express delivery services for quick and secure shipping.

Will all my items be delivered together?

We aim to deliver all items purchased on the same day together. However, items purchased on different days may arrive separately.

Can I change my delivery address after shipping?

Unfortunately, we cannot modify shipment details once the product is en route.

What should I do if I receive the wrong product?

Please contact our customer support at support@ergonspace.com immediately.

What should I do if I receive a damaged or incorrect product?

Please email us right away with your order ID number and include photos of the shipping label, SKU model number on the product box, and the product itself. Send these photos to support@ergonspace.com.

What if I'm missing items from my order?

Please contact us immediately with your order ID number and photos of the shipping label, SKU model number, and all received products. Send these photos to support@ergonspace.com.

Ergonspace offers a straightforward and transparent warranty to address your concerns effectively. Please refer to the warranty details for different products outlined below.

This manufacturer's limited warranty does not override any statutory warranty provided by law.

30-Day Risk-Free Money-Back Guarantee

You can return undamaged products for a full refund within 30 days of purchase for any reason. To qualify for a refund:

• Include all accessories in the return.
• Use the original packaging.
• For non-quality-related warranty claims, the buyer covers shipping costs.
• For quality-related claims, Ergonspace will refund the product cost.
  Failure to meet these requirements may result in a refusal of the return.

Note: If you're returning a product due to an issue, ensure that any included gifts are also returned intact. If gifts are damaged or lost during return due to buyer's reasons, a corresponding amount may be deducted from the refund.

Replacement Procedures for Lost or Damaged Products:

If your product arrives damaged or with missing parts, contact Customer Service at support@ergonspace.com and provide:

• Order number
• Three clear photos (outer packaging with SKU label, outer packaging with waybill info, and product quantity or damaged parts)

Our support team will assist with an exchange or refund. Incomplete information may delay processing.

Refund requests under the 30-day guarantee expire after 30 days from filing. Quality-related refunds cannot be processed after this period. For non-store purchases, contact the seller for refunds. See below for quality-related claims.

Warranty Claims for Quality-Related Issues:

Quality defects in items sold directly by Ergonspace are covered by an extensive warranty from the purchase date. The warranty applies to the country of purchase and does not extend to items from other channels or shipped abroad.

Warranty claims for items purchased through authorized distributors are handled by the respective distributor post-sale.

Promotional sets have the same return policy as regular-priced items. Replacements carry the same warranty as the original product but void after a full refund.

Warranty Process Summary:

• Provide proof of purchase.
• Document troubleshooting steps taken.
• Provide serial numbers and evidence of defects.
• Items may need to be returned for inspection.
• Incorrect or non-returned items void the warranty on replacements.

Valid Proof of Purchase:

• Order number from Ergonspace
• Sales Invoice or Dated receipt showing product details and price

Buyers bear shipping costs for non-defect-related returns or international warranty claims.

Unexpected returns made by the buyer.
Return of personal items.
Return of items claimed to be defective but found by Ergonspace Quality Control to be in working condition.
Return of defective items in international shipments.
Costs associated with unauthorized returns (any returns made outside of the approved warranty process).


Not Covered by Warranty:

Products without adequate proof of purchase.
Products that have been lost or stolen.
Products that are out of warranty.
Issues that are not quality-related (30 days after purchase).
Repair through a third party.
Damage from external sources.
Damage caused by misuse of the product (including but not limited to: drops, extreme temperatures, water, improper operation of equipment).
Purchase from an unauthorized dealer.


Ergonspace is not responsible for:

Loss of data resulting from the use of Ergonspace products.

Return of personal items sent to Ergonspace.



When returning items with a prepaid shipping label provided by Ergonspace, Ergonspace is responsible for any damage or loss that occurs during shipping. When returning an item for issues that are not quality-related, the buyer assumes responsibility for any damage or loss that occurs during shipping. For warranty claims that are not quality-related, Ergonspace does not offer refunds for items damaged during shipping.